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Returns, Exchanges & Refunds

Can I return my order?
Yes. We accept returns within 15 days of delivery for store credit only. Items must be unworn, unwashed, and in original condition.

Do you offer exchanges?
Yes. We offer exchanges for a different size or color of the same product, subject to availability.

Who pays for return shipping?
Customers are responsible for all return shipping costs unless the item arrived damaged, defective, or incorrect.

Can I get a refund?
Refunds are generally not offered. Eligible returns will receive store credit or an exchange.

What if I entered a giveaway?
Orders placed during a giveaway promotion are not eligible for refunds once the giveaway period has ended. This helps protect the integrity of the promotion for all participants.

What if I receive a damaged or incorrect item?
Please contact us within 3 days of delivery with photos of the issue, and we'll work to make it right.

Can I cancel my order?
Orders begin processing quickly, so cancellations are not guaranteed. Please contact us as soon as possible if you need assistance.

What if I entered the wrong shipping address?
Please contact us immediately. Once an order has shipped, we cannot guarantee address changes or replacement of packages delivered to an incorrect address provided at checkout.

Yes. All digital products, giveaway entries, and eBooks are final sale and are not eligible for returns, exchanges, store credit, or refunds.

As a growing business, we're working around the clock to get orders packed and shipped as quickly as possible. While we're not Amazon (yet!), we're committed to delivering the quality products and experience you expect from Albatross Reserve.

Most orders ship within a few business days, though processing times may be slightly longer during new releases, promotions, and giveaway periods.

As we continue to grow, we'll be able to stock more inventory and get orders out even faster. We truly appreciate your patience and support as we build something special for the golf community.

Our products are sourced from trusted manufacturing partners around the world. All Albatross Reserve designs are created in-house in North Carolina, and all printing, embroidery, and customization are completed in the USA.

We carefully select products that meet our standards for quality, comfort, and performance before they earn the Albatross Reserve name.

Shipping costs vary based on the products ordered, order size, and delivery location. Shipping rates are calculated at checkout before you complete your purchase.

We also offer FREE standard shipping on orders over $95 within the United States.